What Does a Professional Property Management Company Actually Do?

19 Apr, 8:12 am

Are you a real estate investor tired of the hassle and headaches of managing your properties? Or a landlord who’s struggling to find and keep reliable tenants? 

If so, you may want to consider hiring a property management company.

In this article, we’ll explore the various responsibilities of property management companies and the value they can bring to your investment properties. 

Whether you’re just starting out or have been in the real estate game for years, understanding the role of a property management company can make all the difference in your success as a landlord or investor. 

So, let’s dive in!

Definition of Property Management and Why it’s Important

Property management refers to the practice of operating, supervising, and overseeing real estate properties on behalf of their owners or investors. This a critical aspect of real estate investing because it ensures that the property is used to its fullest potential, generating the highest possible return on investment.

Effective property management is necessary to prevent a real estate investment from becoming a liability. Poor management can result in high vacancy rates, unpaid rent, costly repairs, and legal issues that can rapidly decrease the value of an investment. 

Therefore, having a reliable team in place is crucial to maximize the investment’s potential and mitigate risks. [1]

Responsibilities of a Property Management Company

To make the most of your investment, it is vital to comprehend the tasks assigned to a property management company and clearly understand the services they offer. Some of the services provided by property management companies include:

Tenant Screening

This is a crucial process in property management that enables rental property owners to select trustworthy and quality tenants for their properties. It involves a comprehensive assessment of prospective tenants to ensure that they meet the criteria set by the property owner, including credit history, employment status, and rental history.

Credit and rental history checks are used to evaluate tenants’ financial stability and creditworthiness. Property owners aim to verify that tenants have a favorable credit score and a track record of responsible financial behavior, which suggests that they are more likely to pay rent on time.

Lease Management

Person signing a lease


This involves the drafting, signing, and renewing lease agreements for property owners. Property management companies ensure the lease agreements comply with state and federal laws, protect the property owner’s interests, and outline the tenant’s responsibilities.

A copy of the lease will be given to the tenant, and terms and conditions will be explained.

They will also ensure tenants pay rent on time and abide by the lease terms, such as not damaging the property, not subletting without permission, and not engaging in illegal activities on the premises. [2]

Rent Collection

Rent property managers can act on behalf of the property owner as they provide tenants with different payment options, such as online payments, checks, or automatic bank transfers. They also handle late payments by following up with tenants to ensure that rent is paid promptly.

In some cases, tenants may refuse to pay rent or may be unable to pay due to unforeseen circumstances. Property management companies are equipped to handle these situations and take necessary actions to protect the property owner’s interests. This includes initiating the eviction process, which involves filing eviction notices and appearing in court if necessary.

Property Maintenance

Property management companies have the necessary skills and expertise to oversee the maintenance of properties. This includes a range of tasks, such as landscaping, snow removal, and repairs. They ensure the property remains in good condition and provide tenants with a safe and comfortable environment.

Furthermore, they work with contractors and vendors to obtain bids for repairs and maintenance tasks. Once approved by the property owner, they oversee the completion of necessary work to ensure that the repairs are done efficiently and within budget.

Legal Compliance

Scales of justice legal matters


A property management service provides valuable guidance to property owners on how to comply with legal requirements such as fair housing laws, security deposit regulations, rent controls, and eviction procedures.

They also help property owners stay current with changing laws and regulations, ensuring they comply with new requirements.


They create attractive property listings that highlight the key features and amenities of the property. They then publish these listings on various social media platforms and property management websites such as zillow.com, apartments.com, and realtor.com. These listings are optimized with appropriate keywords to ensure they rank highly on search engine results, increasing visibility and attracting potential tenants.

In addition to online listings, property management firms also use local publications to market properties. They may advertise in local newspapers, community magazines, and other print media to reach out to potential tenants in the area. This helps increase property awareness and generate interest from local tenants. [3]

Employee Supervision

The responsibility of overseeing the work of all employees, such as maintenance staff, security personnel, leasing agents, and administrative staff, falls on property management companies.

Their tasks include hiring, training, and supervising employees to ensure efficient and effective performance. They also provide opportunities for ongoing training and development to improve employees’ skills and knowledge.

To ensure that employees meet the required standards, performance standards are set and regular feedback provided. They may conduct employee meetings to communicate updates, review performance, and address any concerns or issues that may arise.

Tax Handling

To ensure compliance with tax regulations, property management companies keep track of tax deadlines, maintain accurate records of financial transactions, and assist property owners with tax planning strategies. They also work closely with tax professionals to stay up-to-date with any changes in tax laws or regulations.

The Different Types of Property Management

two women discussing property management in california


Property management is vast and diverse, and the types of property management services available can vary greatly depending on the property type, location, and the owner’s specific needs. It is essential to understand the different types of property management and what they entail to choose the most suitable management type for your property.

Residential Property Management

This property is a type of property that is primarily used as a living space for individuals or families. Residential properties include:

  • Apartments
  • Single-family homes
  • Townhouses
  • Condominiums
  • Manufactured homes
  • REO properties
  • Vacation rentals

Also read: 20 Tips on How to Maintain a 5-Star Vacation Rental | Redfin

Commercial Property Management

These properties are used for commercial activities such as conducting business operations, manufacturing, selling goods or services, and storing inventory. Commercial properties are usually owned by businesses or investors, who rent or lease the space to other businesses or individuals. Commercial properties include:

  • Retail Stores
  • Office Buildings
  • Warehouses

Industrial Property Management

These facilities are designed to house and support the various processes of creating, producing, and distributing goods. They may include specialized equipment, machinery, tools, and amenities like offices, storage spaces, and loading docks. Industrial properties include:

  • Warehouses
  • Distribution facilities
  • Manufacturing facilities

Special-Purpose Property Management

These properties are designed or modified to meet a specific, specialized use or purpose. Examples of special-purpose properties include:

  • Hospitals
  • Schools
  • Churches
  • Prisons
  • Government Buildings

Benefits of Hiring a Property Management Company

property manager working on laptop in california office


Undoubtedly, managing a property is a challenging and intricate task. Managing a property effectively, whether residential or commercial, requires a diverse range of skills. This is where property management companies can help property owners.

They provide a broad spectrum of benefits that can reduce the workload and make the investment more profitable.

Professional Expertise

Property management companies have a deep understanding of the real estate market and stay updated with the latest trends and developments, enabling them to provide valuable advice to property owners on maximizing their investments.

Furthermore, they also leverage modern technologies and tools to enhance their management services. They use online portals and software to communicate with tenants, track rent payments, and address maintenance requests promptly.

With these tools, a property manager can provide transparent and efficient management services, enabling property owners to track the performance of their investments and make informed decisions.

Increased Revenue

They conduct a thorough market analysis to determine a property’s most competitive rental rates. By setting an optimal rent amount based on this analysis, the property management company can help to increase revenue.

Additionally, property management companies can assist property owners in optimizing costs related to property management, including vendor management and energy consumption. This cost optimization can lead to savings, which positively impact revenue.

Finally, a property management company can negotiate lease renewals and rental rate increases with existing tenants. This ensures that the property is always generating the maximum possible revenue. Taking care of these negotiations can also free up time for property owners to focus on other aspects of their investments.

Liability Mitigation

property managing on the phone discussing liability management in property industry


Property management companies can prevent accidents and ensure tenant safety by identifying potential hazards and taking necessary steps to address them. One way to achieve this is by conducting regular inspections to identify any safety hazards that can be corrected.

Moreover, they can assist property owners in obtaining the appropriate insurance coverage for their property. This coverage can include liability insurance, which protects the property owner from potential lawsuits and minimizes their legal responsibility.

Lastly, they can establish effective communication channels to promptly address tenant complaints and resolve issues. This helps prevent misunderstandings and false accusations, fostering a healthy tenant-landlord relationship.

How to Choose the Right Property Management Company

With so many property management companies to choose from, it can be challenging to know which one is right for you. Here are some tips to help you choose the right property management company:


It’s essential to conduct thorough research online and seek referrals from other property owners in your area. Take advantage of online resources such as review websites, social media, and the company’s website to learn more about their services, track record, and reputation.

Consider their industry experience and track record of managing properties similar to yours. Look for companies that have a proven record of success in managing properties of similar size, type, and location as your property.

Check Their Credentials and Experience

In order to guarantee that you select a reliable and skilled property management company, it is crucial to find one with valid licensing and insurance. Furthermore, it is equally important to evaluate their industry experience and knowledge of local landlord-tenant laws and regulations.

These factors will help you determine whether the company can efficiently manage your property and ensure that you comply with legal requirements.

Consider Their Fees and Contracts

property owner in california reading property management terms and conditions


Make sure you understand the fees and services included in their property management contract. Some companies charge a flat fee, while others charge a percentage of the monthly rent. Review the contract thoroughly and ensure you are comfortable with the terms.

Evaluate Their Communication and Customer Service

You want to ensure that the company you select has clear communication channels and is easily accessible. This means that they should be responsive to your queries and concerns and provide regular updates on the status of your property. A good property management company should also have a clear system in place for reporting and resolving issues related to the property.

This includes having a designated point of contact for property owners and tenants and promptly addressing any maintenance or repair issues that may arise. By prioritizing communication, you can ensure that you are informed and involved in managing your property.

Our reputation as a premier property management company speaks for itself.  Check out our portfolio of properties in Beverley Hills, Koreatown and Venice


In conclusion, property management companies play a vital role in the real estate industry by handling the day-to-day operations of rental properties on behalf of property owners. Their responsibilities range from finding tenants and collecting rent to overseeing maintenance and repairs and ensuring compliance with laws and regulations.

By entrusting the management of your property to a reputable and experienced property management company, you can enjoy the benefits of owning rental property without the stress and hassle of managing it yourself. Remember to do your due diligence in researching and choosing the right company for your needs.

To learn more about how we can help you manage your properties, feel free to contact us today.

Our team of experienced and reliable property managers can provide you with valuable information and best practices for effective property management. Contact us now to get started.


  1. https://www.mandanibay.com/blog/risks-of-real-estate-investment-and-how-to-avoid-them/
  1. https://www.investopedia.com/terms/l/lease.asp
  1. https://www.zillow.com/